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MOBILE RESPONSE AND STABILIZATION SERVICES

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Mobile Response and Stabilization Services (MRSS) are now funded by the Ohio Department of Behavioral Health. 

Immediate, in-person mobile response is available Monday through Friday from 8:00 a.m. to 8:00 p.m.

Requests received outside of those hours can still be made through 988, and an in-person response

will be scheduled during the next available business hours.

STEP 1

CALL 988 AND REQUEST A MOBILE RESPONSE

A mobile response team will come to the youth and family at their home, at a school, workplace, or another community setting.

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STEP 3

CONNECT WITH STABILIZATION SUPPORT

The MRSS team can provide up to 42 days of crisis stabilization and support to connect your family with ongoing services.

STEP 2

DISCUSS YOUR CRISIS SITUATION

MRSS call specialist will discuss your crisis situation, determining the most appropriate care, and collaborating with you on how to best respond to youth and family’s needs.  This may include staff arranging a Mobile Response to your home or an agreed upon location as soon as possible.

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WHAT IS MRSS?

Families with youth and young adults up to age 21 who are experiencing emotional, behavioral, or mental health distress can access support through Mobile Response & Stabilization Services (MRSS). By calling or texting 988, families can connect with a trained crisis counselor 24 hours a day, 7 days a week.

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Immediate, in-person mobile response is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Requests received outside of those hours can still be made through 988, and an in-person response will be scheduled during the next available business hours. Following the initial response, families may be eligible for up to 42 days of intensive, in-home stabilization services and connection to ongoing supports.

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Services provided by the MRSS team may include safety assessments, de-escalation, peer support, skill building, care coordination, and linkage to community resources.

REQUEST MRSS

The Regional provider for Mobile Response and Stabilization Services for Union County Residents is Coleman Health Services.

​Get connected by
texting or calling 988
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When to Call 911

Call 911 instead of MRSS/988 if you are experiencing life-threatening situations or medical emergencies, like:

  • Overdose

  • Suicide Attempt in Progress

  • Violence

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WHAT IS MRSS?

Call or Text 988 and request an MRSS response.

When you call the MRSS phone line, an MRSS call specialist will discuss your crisis situation, determine the most appropriate care, and collaborate with you on how to best respond to the youth and family’s needs.  This may include staff arranging for a Mobile Response at an agreed-upon location as soon as possible or if needed, arranging for other emergency services.


The goals of a Mobile Response Team visit are to:

  • De-escalate the situation in the least restrictive setting possible

  • Develop a safety plan with the youth and family

  • Prevent the crisis from worsening and stabilize the situation by building skills and making appropriate referrals for support and services

  • Offer up to 42 days of support to assist in stabilizing the youth and family.

WHEN TO CALL MRSS

Call the MRSS line 

When you or someone you care about is feeling emotional or experiencing behavioral distress, such as:

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  • Depression and Anxiety

  • Thoughts of Suicide

  • Self-Harm / Self-Injury

  • Substance Use

  • School Truancy

  • Family Conflict

  • Overwhelming Stress

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